Terms of Service
Last updated: October 14, 2026
These terms are an agreement between you and TensorBlock ("we", "us") for
your use of LagrangeCloud: the website, the console, the API, the lgr CLI,
the Codex and Claude Code plugin, and the agents and instances you run on it
(together, "the Service"). If you use the Service for an organization, you
agree to these terms on its behalf and confirm you are allowed to.
By creating an account or using the Service, you agree to these terms, the Privacy Policy and the Acceptable Use Policy. If you don't agree, don't use the Service.
The Service
LagrangeCloud deploys AI agents. You upload an agent's instructions, skills, files, MCP servers and secrets; we run it in an isolated sandbox on a harness and a model, and return the results over the API, the console, a webhook or a schedule. Improvements analyses your agent's runs and proposes changes you can review, test and promote.
The Service is new and changes often. We may add, change or remove features. We don't offer an uptime commitment or service level agreement unless we have signed one with you separately.
Your account
- You must be at least 16 years old and able to form a binding contract.
- Give accurate sign-up information and keep it up to date.
- Keep your sign-in, API keys, caller keys and session tokens secret. You are responsible for everything done with them, including runs started through your agents' public endpoints, chat widgets, webhooks and schedules.
- One person or organization may not create several accounts to get more promotional credit or to get around limits.
- Tell us at contact@tensorblock.co right away if you think your account or a key has been compromised.
Your content
"Your content" is everything you or your agents' callers put into the Service: agent files, instructions, skills, secrets, inputs, and the outputs, traces and files your agents produce.
You keep all rights to your content. You give us a worldwide, non-exclusive licence to host, copy, process and transmit it only as needed to run the Service for you: to store it, run your agents, send prompts to model providers, show you traces and results, and produce Improvements for your own agents. We don't use your content to train models, and we don't sell it.
You are responsible for your content and for having the rights and consents it needs, including for any personal data your agents process. When your agents process other people's personal data, you decide what is processed and why, and we process it on your behalf as described in the Privacy Policy.
Models and outputs
Agents call AI models from third-party providers through TensorBlock Forge. AI output can be wrong, incomplete or unsafe. Review it before you rely on it, especially before an agent takes actions in other systems (merging code, sending messages, spending money). You are responsible for what your agents do with the tools, MCP servers and secrets you give them.
You must also follow the usage policies of the model providers whose models you use.
Third-party services
Your agents can connect to services you choose, such as MCP servers, APIs and websites. Those services are governed by their own terms. We aren't responsible for them, and we only send them what your agent sends.
Credit and payment
- The Service is prepaid. Your organization has a credit balance in US dollars. Runs, platform model tokens and instance uptime are charged against it at the prices on the Billing page.
- Credit from coupon codes and other promotions has no cash value, can't be transferred, and may be changed or withdrawn.
- When the balance reaches zero, new runs, messages and instances are paused. A run already in progress finishes and is charged, which can take the balance below zero; you owe that amount.
- We may change prices. Changes apply to usage after they are published.
- Credit you have paid for is non-refundable except where the law requires otherwise or where we have made a billing error.
Acceptable use
You must follow the Acceptable Use Policy. Don't try to break the isolation between sandboxes or between customers, or to reach our systems in ways the Service doesn't offer. If you find a security problem, tell us at contact@tensorblock.co and give us a reasonable time to fix it before you share it.
Suspension and termination
You can stop using the Service at any time and ask us to delete your account at contact@tensorblock.co.
We may suspend or limit your account, an agent, an endpoint or an instance without notice if we reasonably believe you are breaking these terms or the Acceptable Use Policy, if your use puts the Service or other customers at risk, or if the law requires it. Where we reasonably can, we will tell you why and give you a chance to fix it. We may end these terms for any reason with 30 days' notice by email.
When your account ends, we stop running your agents and delete your content as described in the Privacy Policy.
Disclaimers
The Service is provided "as is" and "as available". To the extent the law allows, we make no warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We don't warrant that the Service will be uninterrupted or error-free, that your content won't be lost, or that any output or Improvement is correct.
Limitation of liability
To the extent the law allows, TensorBlock will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill. Our total liability for any claim about the Service is limited to the greater of the amount you paid us in the 12 months before the claim and US$100.
Indemnity
You will defend and compensate TensorBlock against claims by third parties that arise from your content, your agents' actions, or your breach of these terms or the Acceptable Use Policy.
Changes to these terms
We may update these terms. We'll change the date at the top and, for material changes, tell you by email or in the console before they take effect. If you keep using the Service after that, you accept the new terms.
Contact
Questions about these terms: contact@tensorblock.co.